Shipping policy

Shipping Policy

At Soy Sparkle, we strive to ensure your candles arrive quickly, safely, and in perfect condition.

Processing Time
All orders are processed within 1–2 business days after receiving payment.

Domestic Shipping (Austria)

  • Delivery time: 2–4 business days

  • Carriers: Austrian Post, DPD, or DHL

  • Tracking number provided with each order

International Shipping (Europe)

  • Delivery time: 4–8 business days, depending on the destination

  • Carriers: DPD, DHL, or local postal services

  • Tracking available for all parcels

Shipping Costs
Shipping fees are calculated at checkout based on weight and destination.
Free shipping is available for qualifying orders (depending on promotions).

Gift Packaging
All orders come beautifully packed – perfect for gifting.

Shipping From
Vienna, Austria

Questions?
If you have any issues or special requests, feel free to contact us at soysparkleeu@gmail.com  — we’ll be happy to assist you.